Domino’s Guide to COVID-19 and Beyond

A domino is a flat thumb-sized rectangular block of wood or hard material, bearing from one to six dots or spots (also known as pips) on each side. 28 such pieces form a complete set of dominoes. The term may also be used to describe the many different games played with these tiles, in which a player succeeds by matching the values of the ends of adjacent tiles. Dominoes are normally twice as long as they are wide and are stacked together in lines or angular patterns, but some sets have them arranged in rows.

The most basic Western games are blocking and scoring games for two to four players, in which the dominoes are shuffled and a player draws for the lead. The leader plays the first tile, generally the heaviest; after that, players alternate turns playing tiles to the left and right of the lead. Any remaining tiles are placed at the back of the layout, usually called the boneyard.

After a domino is laid down, its potential energy converts to kinetic energy and the energy transmits from that domino to the next, causing it to fall over. This process continues from one domino to the next until all of the pieces have fallen.

In the Domino’s story, the labor shortage is a significant challenge to growth, but the company’s supply chain efficiencies and best-in-class ROIC provide strong competitive advantages that will help it navigate these challenges just as they have during COVID-19 and COVID-related staffing challenges in the past. Moreover, Domino’s digital channel and carryout business give it a significant advantage in addressing the short-term issue of store-count and revenue growth.

Another aspect of Domino’s competitive advantage is its ability to respond quickly to customer complaints and needs. The company’s former CEO, David Brandon, focused on listening to customers during the COVID crisis and implemented changes like a relaxed dress code and leadership training programs. Domino’s new CEO, Steve Doyle, has continued to embrace these values, and he has emphasized that Domino’s will continue to listen to its customers and address their concerns as needed.

When writing a novel, it’s important to think about how you want your characters to act and react, because that will impact the narrative. Whether you plot your novel off the cuff or use an outline, thinking about how to create a compelling plot will make it easier for readers to engage with your story and keep turning the pages. Fortunately, there are plenty of examples to draw on from the history of fiction and nonfiction. Using these lessons in your own work will help you craft an interesting, logical story with a satisfying ending.